NVO Services
Case Study
NVO Services is a trailblazing industry-agnostic third-party logistics and fulfillment company specializing in omni-channel fulfillment of tangible goods on a worldwide scale.
Headquartered in the heart of Silicon Valley, Santa Clara, California, NVO Services partners with startup companies from 250K - 10M in revenue and assists them in professionalizing their warehousing and fulfillment process.
To learn more about NVO Services and see how they can take your business to the next level, visit them here: http://www.nvoservices.com/.
A Challenge Met
NVO Services' previous system was not intuitive for rapid order shipping and batching orders, which hindered the overall efficiency of the warehouse environment. The company also relied on the system to keep accurate inventory, but it was failing to do so. It became clear that a stronger system was needed to address these issues.
The Search: Objectives
NVO Services began the quest for a new system with specific objectives in mind: Optimize their warehouse environment and provide their customers with real-time visibility into their inventory. They also wanted a way for their customers to receive alerts for low stock and item allocation based on current order statuses.
The Search: KPIs
NVO Services set out to improve some of their key performance indicators (KPIs) by implementing a new system. Specifically, they aimed to improve inventory accuracy, gain insights into pick and pack costs based on orders processed in the system, and increase efficiency in receiving goods.
With the implementation of Zenventory, NVO Services has achieved these goals and more.
“Zenventory makes SHIP happen for us!”
Shaye S.
NVO Services
Zenventory: Charting the Course to Success
Zenventory, with its user-friendly interface and powerful functionalities, emerged as the winner in NVO Services’ search. In addition to meeting the objectives and KPIs that NVO Services had during its search, Zenventory also stood out from the competition with its capability to allow 3PL customers the ability to create Purchase Orders (POs) for receiving goods, simplifying a previously cumbersome task.
Zenventory: The Implementation Process
With Zenventory, no one has to navigate the implementation process alone. With the expert guidance of Darin Verzani, Zenventory’s onboarding specialist, NVO Services was able to mass upload and map their diverse product range across various customers for a seamless transition from the old system to the new.
Zenventory:
Solution & Benefits
With the implementation of Zenventory, NVO Services’ customers are now empowered to create POs and inbound product lists ahead of time, eliminating a huge pain point for the NVO Services’ receiving team when shipments would arrive without any advance notification. What used to be a tedious and time-consuming task has been transformed into a quick visual count and confirmation.
The result? A staggering 50% improvement in receiving time, streamlining operations, and enhancing overall efficiency!
“Receiving is now a breeze since the PO is created by the customer and we receive against it. It's a quick visual count and confirmation, and then we click to receive the PO, and voila, we are done!”
- Shaye S., NVO Services
Conclusion
NVO Services’ story demonstrates the significant impact that innovative technology can have on optimizing warehouse operations while improving the customer experience.
The future of fulfillment is here with NVO Services, powered by Zenventory.
Special thanks to Shaye S. for his help with this case study!