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WE RESPECT YOUR PRIVACY 

Privacy Statement

As the Service Provider, we respect your privacy and are committed to maintaining the privacy  and confidentiality of personal data we collect. The purpose of our Privacy Statement is to  demonstrate our firm commitment to the privacy and protection of all persons who provide  personal data to us and our affiliates. This Privacy Statement describes the ways we collect  information from and about you, what we do with the information, who we disclose it to so  that you may decide whether or not to provide information to us, and how you can manage  your data. 

The primary purpose of Zenventory’s service is to receive and deliver packages as a Service as a Software. By using our services, visiting our websites, or by otherwise providing your  information to us via any other means, you accept and consent to the practices described in  this Privacy Statement. If you do not agree with our policies, your choice is not to use our  website or services.  

 

1. WHAT DO WE COLLECT AND WHERE?

The information we collect depends on how you utilize our services. “Personal Information” or  “Personal Data” used in this Privacy Policy relates to identifiable information or to an  identifiable individual, which may include such things as your name, address, email address,  business contact details, IP address, or information gathered through your use of our services or sites. Our services do not ask nor require “Sensitive Personally Identifiable Information” such as: social security numbers, racial or ethnic origin, political opinions, religion or other  beliefs, criminal background, credit card numbers, biometric identifiers, indirect identifiers, and  private health information or health-related data (defined in 45 CFR Parts 160 & 164 “HIPAA  Privacy Rule), collectively referred to as HIPAA and you should not use Sensitive Personally  Identifiable Information in connection with the use of the services.  

Generally, we may collect information about you in the following manners:

  • Your use of the services;  
  • You providing your personal information to us via chat, email or other written  correspondence, telephone calls, web-based forms, through the use of our website, our  service, or other means;
  • Automated technical means to collect information about all website visitors for example by use of cookies and may include without limitation: geographic location and IDs of your computer, mobile or other device; bandwidth used; system and connection  performance; browser type and version; operating system; referral source; length of  visit; pages viewed; IP address or other unique identifiers for your computer; and
  • When you download and use our Apps, we may also collect additional information  about your devices used to access our services, including the hardware model, operating  system and version, mobile network, and time zone. 


Our Site

When you visit our website or services, our server logs your IP address (unique network  addresses), the time and duration of your visit, and your view time and duration on our website  pages. If you arrive at our website by clicking a paid advertisement (including a paid search  engine result) or a link in an email, then we will capture information that tracks your visit from  that link. If you arrive at our website by clicking a non-paid source, such as a link in a non-paid  search engine result or an unsponsored link on another website, we may capture information  that tracks your visit from that source, to the extent we are able to do so. We may also capture  information about your computer system, such as your browser type and operating system. 

We will likely place a cookie on your hard drive during the web visit. A cookie is a unique  alphanumeric identifier. Cookies cannot be executed as code or used to deliver a virus. Other  servers cannot read them, and personal information cannot be gathered from them. They are  simply an identifier shared between you and us to allow us to improve the services we offer to  you through our website. If you do not wish cookies to be placed on your computer, they can  be disabled in your web browser. The option to do so is typically found in your browser’s  “security settings” section. However, please note, permanently disabling cookies in your  browser may hinder your use of our website as well as other websites and interactive services. 


Sensitive Information 

We will not intentionally collect or maintain sensitive personal identifiable information. We do  not want you to provide, any information regarding your medical or health condition, race or  ethnic origin, political opinions, religious or philosophical beliefs, or other sensitive information.  Use of our services and sites does not require the use of sensitive information, and you should  not provide sensitive information when using our services or websites.

Functionality and automatically generated content that includes any confidential data will have  mechanisms to comply with the Family Educational Rights and Privacy Act. We will not use or  have access to confidential data from education records except in accordance with the  requirements established by the educational agency or institution that discloses that  information. Confidential data is defined as any data or information that is created, obtained,  accessed (via records, systems, or otherwise), received (from you or on your behalf), or used in  the course of its performance of the contract which includes, but may not be limited to any  data protected or made confidential or sensitive by the Family Educational Rights and Privacy  Act, outlined in 20 U.S.C. 1232g (“FERPA”). 

We will never collect or maintain information from our sites from those we actually know are  under the age of thirteen (13), and no part of our websites are structured to attract anyone under the age of thirteen (13). In the event that we learn that we have collected personal  information from a child under the age of 13 without verification of parental consent, we will  delete that information as quickly as possible. If you believe that we might have any  information from or about a child under 13, please contact us at privacy@zenventory.com or 800-268-6296. 

 

2. HOW WE USE THIS INFORMATION.

Personal Information. We may use your information to process your service requests, notify  you of an update or fix, notify you of planned maintenance, deliver services, communicate with  you about your services, provide access to secure areas of the website. We may also use your  information to recommend features and services that might be of interest to you, personalize  the services we provide to you, and to enable us to review, develop, and continually improve  the services and offers we provide online. We also use this information to prevent or detect  fraud or abuses of our services or website, and to enable third parties to carry out technical,  logistical, or other functions on our behalf. 

Marketing. Zenventory does not share your data with third-parties to carry out its own marketing. Should this ever change, we will get your express opt-in consent before sharing your personal  data with any company for marketing purposes. 

If you have opted in to receiving marketing, you may also receive marketing material if you are on a list that has been lawfully acquired by Zenventory or if your information has been referred to  us by a third party or colleague. You may ask us to stop sending you marketing messages at any  time by contacting us at privacy@zenventory.com.  

 

3. WHEN ZENVENTORY SHARES YOUR INFORMATION

Personal information we gather is for internal use only and will not authorize the release of this  information to anyone except to third-party service providers who perform functions on our  behalf (such as web hosting) but in such event personal information will only be shared to the  extent reasonably necessary to perform their functions. They will not be authorized to use it for  any other function unless you have consented to such disclosure. 

If we are under a duty to disclose or share your personal data in order to comply with any legal  obligation, we may disclose your information to a relevant authority. This may include  exchanging information with other companies and organizations for the purposes of fraud  protection and credit risk reduction. In particular, we may release the information we collect to  third parties when we believe it is appropriate to comply with the law, to enforce our legal  rights, to protect the rights and safety of others, or to assist with industry efforts to control  fraud, spam or other undesirable conduct.

Should a sale or merger involving us ever occur, collected customer information may transfer along with the sale, but the info will be treated in the same manner as outlined in this Privacy  Statement. 

Where we utilize third parties for providing services to you, we implement reasonable contractual and technical protections limiting the use of that information to the purposes specified by Zenventory.  

 

4. OPTING OUT OF COMMUNICATION

We give you an opportunity to choose to opt-out of your data being disclosed to third parties for a purpose contrary to the purpose it was collected (except for meeting applicable legal requirements or permitting third party service providers who perform functions on our behalf),  including your opting out of receiving future marketing mailings. We will not use your information to correspond with you about our services if you ask us not to.

Please send your request to privacy@zenventory.com or write us at Compliance Officer, 515 E. Grant St, Suite 150, Phoenix, Arizona 85004, or call us at 480-530-2100. Please note that it may take up to ten days to remove your contact information from our marketing  communications lists, so you may receive correspondence from us for a short time after making your request. 

 

5. SECURITY OF YOUR INFORMATION

We are committed to utilizing industry best practices concerning security measures to prevent the loss, misuse, and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. We encrypt and store the information you provide to us on a computer system located in a controlled facility with limited access. Visitor textual information is encrypted during transmission. Our company databases are accessible only by our employees. Contractors and agents are on a need to know basis and who have entered into and are bound by a confidentiality and nondisclosure agreement with us;  however, we cannot guarantee that the information submitted or transmitted will be  completely secure. 



6. DATA INTEGRITY

Personal data we collect is relevant for the purposes for which it is to be used. We take reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current. 

 

7. RIGHT TO ACCESS YOUR PERSONAL INFORMATION

If you believe that any personal information we have about you is incorrect, or is, has been, or  might be used inappropriately, please contact us at privacy@zenventory.com. We will take steps to correct or delete the information or restrict its use, as appropriate. You may also (1) access any of your data that we collect and maintain or (2) correct, update, or delete your  personally identifiable information maintained by us by contacting us  
at privacy@zenventory.com; 515 E. Grant St, Suite 150, Phoenix, Arizona 85004, or call us at 480-530-2100. We will try to respond to all requests promptly and, in all cases, thirty days. To protect your information, we may require a customer to take reasonable  steps to verify their identity prior to processing any requests. 

Should you breach our terms and conditions or website terms, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. In particular, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.

We may release the information we collect to third parties, where the information is provided to enable such third party to provide services to us, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Statement, and is permitted to use the information only for the purpose of providing services to us.

Should a sale or merger involving us ever occur, collected customer information may be transferred along with the sale but the info will be treated in the same manner as set forth in this policy.

 

8. VERIFICATION

We utilize the self-assessment approach to assure compliance with this Privacy Statement. We  regularly verify that the Privacy Statement is accurate, comprehensive, distributed, and  completely implemented. We conduct our self-assessment on an annual basis to ensure that all  relevant privacy practices are being followed. Appropriate employee training is in place, and  internal procedures for periodically conducting objective reviews of compliance are in place.  

 

9. RIGHTS DEPENDING ON WHERE YOU LIVE

If you reside in the European Union, California, or other jurisdiction that provides privacy as a  matter of law, you have the right to: (1) request access to your personal data; (ii) correction of  your personal data if it is incomplete or inaccurate, (iii) deletion or restriction of your personal data; or (iv) ask for portability of your personal information. Where Zenventory has obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. You also have the right to object to the processing of your personal data, including opting-out from the use for direct marketing purposes.  

You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data  Protection Regulation (“GDPR”) and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific  situation.  

 

10. INQUIRIES OR COMPLAINTS 

If you have a question or complaint about this Privacy Statement or our information collection practices, please contact us at privacy@zenventory.com, write us at Compliance Officer privacy@zenventory.com; 515 E. Grant St, Suite 150, Phoenix, Arizona 85004, or call us at 480-530-2100. We will investigate the matter and are committed to resolving any privacy concerns that you may have. You may also lodge the complaint with the  applicable data protection authority.  

 

11. CHANGES

Our business changes constantly, and our Privacy Statement may also change from time to  time. We will post our privacy policy on this page prior to the changes becoming effective, and  where appropriate notify you by email. You should check our website frequently to see recent  changes, however, we will never materially change our policies and practices to make them less  protective of personal information collected in the past without your prior consent. This Privacy Statement was last updated on November 30, 2023, and will be effective December 1, 2023. For previous versions of this Privacy Statement, please email us at privacy@zenventory.com. 

 

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This Privacy Notice for California Residents (“CCPA”) supplements the information contained in Zenventory’s Privacy Policy. This CCPA Notice only applies to Zenventory customers and other applicable persons who reside in the State of California. The CCPA provides you the right to request information about how Zenventory collects, uses, and discloses your personal information. And it gives you the right to access your information and request Zenventory delete that information. Finally, the CCPA provides the right to not be discriminated against for exercising your rights. Any terms defined herein have the same effect as the California Consumer Privacy Act of 2018.  

1. YOUR RIGHTS

The CCPA provides California residents with certain rights regarding their personal information. This CCPA Notice describes Your CCPA rights and how You may exercise them. Please note,  these rights may not always apply in all cases. 

2. YOUR RIGHT TO ACCESS

You have the right to request the disclosure of certain information about Zenventory’s collection  and/or use of your personal information over the past 12 months. Once your verifiable access  request is received and verified, Zenventory will disclose to you at a minimum the following  information: 

  • The categories of personal information Zenventory collected about you. 
  • The categories of sources for the personal information Zenventory collected about you.
  • Our business or commercial purpose for collecting that personal information. 
  • The categories of third parties with whom Zenventory has share that personal information. 
  • The specific pieces of personal information Zenventory collected about You 
  • If Zenventory sold or disclosed Your personal information for a business purpose, two  separate lists disclosing: 
    • sales, identifying the personal information categories that each category of  recipient purchased; and
    • disclosures for a business purpose, identifying the personal information  categories that each category of recipient obtained. 

3. RIGHT TO OPT-OUT

Zenventory does not sell your personal information, and as such, Zenventory has not included a “Do  Not Sell My Personal Information” link on its site. However, under the CCPA, you have the right  to opt out of the sale of your personal information by other entities with whom you do  business. Any practice changes will be reflected in an update to this CCPA Notice, and Zenventory will take any other necessary action to comply with applicable law. 

4. RIGHT TO REQUEST DELETION

You have the right to request that Zenventory delete any of your personal information that Zenventory collected from you and retained, subject to certain exceptions. Once Zenventory receives and confirms your verifiable consumer request, Zenventory will delete (and direct its service providers  to delete) your personal information from its records, unless an exception applies. A deletion  request may be denied if retention of such information is necessary for Zenventory or its service  provider(s) to:

  • Complete the transaction for which Zenventory collected the personal information, provide  a good or service that You requested, take actions reasonably anticipated within the  context of Our ongoing business relationship with You, or otherwise perform Our  contract with You.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal  activity, or prosecute those responsible for such activities.
  • Debug services to identify and repair errors that impair existing intended functionality. • Exercise free speech, ensure the right of another consumer to exercise their free speech  rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code §  1546 seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the  public interest that adheres to all other applicable ethics and privacy laws, when the  information’s deletion may likely render impossible or seriously impair the research’s  achievement, if You previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations  based on Your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the  context in which You provided it. 

Request data deletion here: https://www.zenventory.com/privacy-controls

5. RIGHT TO EQUAL SERVICES AND PRICES

Zenventory  will not discriminate against You for exercising any of Your CCPA rights. Unless  permitted by the CCPA, Zenventory will not: 

  • Deny You goods or services.
  • Charge You different prices or rates for goods or services, including through granting  discounts or other benefits, or imposing penalties.
  • Provide You a different level or quality of goods or services.
  • Suggest that You may receive a different price or rate for goods or services or a different  level or quality of goods or services. 

6. EXERCISING YOUR RIGHTS

To exercise the access, data portability, and deletion rights described above, please submit a  verifiable consumer request to Zenventory by either: 

  • Emailing Us at: privacy@zenventory.com, or
  • Calling Us at + 1 480-530-2100 or
  • Sending a letter to Us at 515 E. Grant St, Suite 150, Phoenix, Arizona 85004 ATTN: CCPA Request.

In Your request, You need to provide enough information that allows Zenventory to reasonably verify that you are the consumer that Zenventory collected information about. 

Zenventory endeavors to respond to all verifiable consumer requests within forty-five (45) days of  its receipt. If Zenventory requires more time (up to 90 days), Zenventory will inform You of the reason  and extension period in writing, and/or explain the reasons Zenventory cannot comply with a  request, if applicable. Any disclosures Zenventory provides You will only cover the 12-month period  preceding the verifiable consumer request’s receipt and will be in a format that is readily usable  and should allow You to transmit the information from one entity to another entity without  hindrance. 

Zenventory does not charge a fee to process or respond to your verifiable consumer request unless  it is excessive, repetitive, or manifestly unfounded. If Zenventory determines that the request  warrants a fee, Zenventory will provide you with the reason for that determination as well as a cost  estimate before completing your request. 

7. OTHER CALIFORNIA PRIVACY RIGHTS

California Civil Code Section § 1798.83, the “Shine the Light” law, permits users of Zenventory’s site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please  send an email to privacy@zenventory.com. 

December 1, 2023